Creating business impact through community
Events with Zendesk and Productboard, tips from Meta and an introduction to Mariana!
👋 Hey! I’m Alex and I run Community Hacked, a free membership network dedicated to supporting community professionals and organisations globally to drive business success through community.
Click below if you’re interested in joining 🙃
Register for our next events ✅
June 1st - Zendesk
June 21st - Productboard
Tips on onboarding new members from our event with Meta ✏️
Onboarding can be tough, but it doesn't have to be. Simplify it, and think through what you're trying to accomplish with your onboarding protocol.
Here's their step by step process 👇
Find 'aha' - define the point in your community where a new member achieves the value they joined for
Plan milestones - reverse engineer what needs to happen from the new member being accepted, to 'aha'
Make content - put together written materials and videos that guide new members from milestone to milestone towards aha
Set calls - get personal. Don't be afraid of facetime. Communities are meant to be personal, so set calls and give your new members being onboarded a personal touch with a welcome call
Study up on your cohorts - learn from the data!
What would you add? Let us know in the comments, and make sure to follow Community Hacked!
Meet a Community Hacked member 👋
Mariana Suchodolski
Content & Community at Bonfire
Purpose of your community: At Bonfire we’re helping creators and communities use digital assets like NFTs and social tokens to connect and engage with their fans.
Crypto can get a bad reputation but we’re just trying to find more equitable ways for creators monetize and build community. If you consider that musicians get about 0.003 cents per stream on Spotify or that social media platforms can just demonetize content for no good reason, then it stands to reason that there must be a better way to go about creative pursuits.
Favourite engagement tactic: Much like what we’re doing here, I love showcasing what creators are working on and letting them take the spotlight. We do this across our newsletter, twitter, blog and our actual showcase.
Open to connecting with: All of y’all. Everyone can teach you something. And there’s always something you can offer in return :) ➡️ Connect with me on LinkedIn & Follow me on Twitter